Privacy Policy

Privacy Policy

Last Updated: November 2024

This Privacy Policy sets forth the practices of Organic-Exporter (as defined below) regarding the collection, use, storage, and disclosure of personal information obtained from users (“users”, “you”, “your”) while provisioning of Services.

We are committed to keeping any and all personal identifiable information collected of those individuals that visit our Site and make use of our online facilities and services, accurate, confidential, secure and private. This document outlines the information that the is collected about you when you access and probe through the Site and how we use it.

Acceptance of Terms

Please read the following to learn more about our privacy practices. By using or accessing the Site and Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy (the “Policy”), and that we may collect, use, and share your information as detailed out herein this Policy. You expressly agree and acknowledge that your use of Site and Services is subject to the Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service or as otherwise determined by Organic Exporters. If you do not agree to the terms of the Policy, then you should refrain from use of our Site and/or Services. By visiting and using the Site and/or Services, you agree that your use of the Services or Site and any disputes over privacy shall be governed by this Policy. Any new changes or modifications which are added to the current Services shall also be subject to this Policy or as otherwise determined by us.

Purpose of Privacy Policy

This Privacy Policy is with respect to Organic-Exporter.com, and all other websites (“Site”), applications, products, services, and other offerings (collectively, the “Services”) provisioned and provided by the operators, administrators and/or owners of the Sites (collectively, “Organic Exporter”, we,” “us,” or “our”) that link to this Privacy Policy. This Policy covers our treatment of the personal information we gather or have access to through your use of our Services.

Collection of Information

We collect information about your use of our Services. We also gather various types of personal information, as explained in more detail below.

Information You Provide to Us:

We receive, process and store any information you knowingly provide to us. If you access our Site, create an account or place an order with us, we may collect personal information such as:

a) When you register with Organic Exporter, we will collect your first and last name, email address, phone number, business address, website, store name, store address, years you have been in business, and projected sales figures and any other details as necessary for us to provide Services.

b) In some cases, we may request additional information to validate your business, such as photos of your store or your social media profiles. In some cases, we may request information such as your tax identifier or other government issued numbers or financial or lease records to establish your account limits.

c) When you register as a brand with Organic Exporter, we will collect your first and last name, brand name, website, address, phone number, and information about your brand such as the primary category of products you provide, the countries you operate in, and your social media profiles.

d) We may ask for additional information to build out your profile such as your profile photo, wholesale pricing and order requirements, and years you have been established.

e) When a producer selects a subscription plan on Organic Exporter Site, we will collect information to facilitate that payment, so we can receive the payment via Stripe.

f) Optionally, you may choose to provide information about your existing retail customers to refer to Organic Exporter, such as their name, store name, and email address.

Using the Services

When you browse and use our Site, we collect information about the items you browse, show interest in, and review. Some of our Services allow you to create audio-visual content, which will be streamed live to other Organic Exporter users. These Services will access the camera and/or microphone on your device and record your image and voice.

Communication with Us

We collect personal information from you when you communicate with us, for example when you request information about our services, contact our support team, apply for a job, or register for our newsletter.

Surveys, Sweepstakes, and Contests

We may ask you to participate in optional surveys, where you may be asked to provide personal information.

Additionally, we may conduct sweepstakes or contests where you may be asked to provide personal information. This information may be used to contact you about the sweepstakes or contest, and for other promotional and marketing purposes, as permitted by law. Additionally, note that some jurisdictions require us to publicly share information about sweepstakes and contest winners.

Forums and Social Media

Our Services may provide forums, blogs, social media pages, or other channels where individuals may review purchases, talk about their experience using our Services, or “like” or “share” content to social media. Note that content provided for and posted in these channels, including by you, is public and that the processing of your information might be subject to the policies and notices of third parties that make such channels available.

Information Collected Automatically

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, the type of browser and/or device you’re using to access our Services, and the page or feature you requested.

Additionally, we, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies to collect information automatically through our Services.

These technologies are small data files that we transfer to your browser or device that allows us to provide and enhance our Services. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of these technologies, but this may prevent you from taking advantage of some of our features.

Please refer to the section ‘Automatic Collection Technologies’ as well as our dedicated Cookie Notice for more information on how we use cookies and similar automatic collection technologies when providing our Services.

Analytics

We may use analytics service providers, including Google Analytics, to collect information regarding visitors to our Services, such as their behavior on our Services or information about their demographic. For more information about Google Analytics, see https://www.google.com/policies/privacy/partners/. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

Do-Not-Track

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. At this time, we do not respond to nor honor Do-Not-Track signals from web browsers.

Information Collected from Third Parties

We may collect information about you through a referral program, such as when an exporter or importer refers one of their existing customers, leads, or partners to Organic Exporter. If you have been referred to Organic Exporter but wish to opt out of emails from us, please contact us as explained below.

If you access our Services through a third party or social networking site, we may collect information about you from that third-party application if that information has been made public via your privacy settings with that third party. For example, if you register for Organic Exporter with Facebook, we may collect your name, profile ID, location, gender, profile picture, and list of your friends.

We may receive information about you from other sources, including to supplement the information we have collected about you.

We may offer third-party integrations. If you choose to integrate third-party applications with Organic Exporter, we will collect personal information as part of that integration. Because each third-party service you may choose to integrate collects different personal information, the detail in which information will be collected will be explained during the integration setup process. For more information on integrations, please contact us as described below.

With your explicit consent, Organic Exporter uses Stripe, Inc. (“Stripe”) to gather data from financial institutions. When you sign up to use our Services, you will be asked to grant Stripe the right, power, and authority to act on your behalf to complete the payment for subscription plans of our Services, and transmit your personal and financial information from the relevant financial institution, and to agree to your personal and financial information being transferred, stored, and processed by Stripe in accordance with the Stripe Privacy Policy.

Use of Personal Information Collected

We use the information we collect about you for various business purposes as described below.

a. To provide you with our Services

 Enter into a contract with you

 Allow you to set up a user account and profile

 Fulfil your requests for products and services

 Allow you to create and share content with others

 Communicate with you about your account and updates to our Services

 Determine your order or account limits and eligibility for extended payment terms

 Process applications, transactions, and payments

 Allow you to register for events

 Facilitate communications between you and other users

b. For our legitimate business interests

 Analyze how you use the Services

 Understand user interest and engagement on the Services

 Engage in marketing or sales outreach

 Provide customized content, offers, or Services, including marketing content via email, postal mail, social media, SMS, or other channels, subject to applicable laws

 Research and develop Services

 Improve and streamline our Services

 Verify your identity and prevent fraud

 Detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity

 Ensure quality control

 Debug to identify and repair errors

 Enforce our Terms and policies

 Audit or other compliance activities

c. To comply with our legal obligations

We retain and use your information in connection with potential legal claims, and for compliance, regulatory and auditing purposes. For example, we retain information where we are required by law, or if we are compelled to do so by a court order or regulatory body. Also, when you exercise any applicable legal rights you have to access, amend or delete your personal information, we may request identification and verification documents from you for the purpose of confirming your identity.

d. With your consent

Organic Exporter may collect and use personal information based with your consent. You can revoke your consent at any time (either through our Services directly or by contacting us via email: [email protected], though note that you might not be able to use any Service or feature that requires collection or use of that personal information. Furthermore, note that this includes that you may opt-out from the use of your personal information for advertising purposes (either through our Services directly or by contacting via email: [email protected].

e. Exceptional Circumstances

In exceptional cases we may further process your personal information to protect your vital interests or as further required for the public good, in accordance with applicable laws.

f. De-Identified and Aggregated Information

We use personal information to create, in accordance with applicable laws, de-identified, anonymized, and aggregated information such as: information about demographics, de-identified location information, information about devices used to access our Services, and de-identified, anonymized, and aggregate information on transactions on our Services that help our users understand and optimize sales.

g. Automatic Collection Technologies

Our use of automatic collection technologies such as cookies, pixel tags, and local storage objects (together “Cookies”) fall into the following general categories:

 Strictly Necessary: Technologies that allow you to access our Services and use our features, and tools that help us identify irregular site behavior and prevent fraudulent activity or improve security.

 Personalization: Technologies that help us personalize advertising and content for you, such as by making inferences about your interests based on the content you interact with on our Services, which informs future selections of content or advertising.

 Measurement: Technologies that collect information about your use of our Services, including measuring, understanding, and reporting on your usage of the Services.

 Information Storage and Access: Technologies that store information or provide access to information that is already stored on your device, such as your shopping cart.

 Content Selection, Delivery, and Reporting: Technologies that select and deliver content for you, and measure the effectiveness of that content, including information about what content was shown, how often or how long it was shown, when and where it was shown, and what actions, if any, you took on the content.

 Ad Selection, Delivery, and Reporting: Technologies that select and deliver advertisements for you, and measure the effectiveness of those advertisements, including information about what advertisements were shown, how often or how long they were shown, when and where they were shown, and what actions, if any, you took on the advertisements.

h. Third-Party Websites

We may offer links to third-party websites or Services, which are not controlled by us and not subject to the protections laid out in this Policy. We do not endorse nor approve any third-party website and we encourage our users to read the privacy policy of each third party service they interact with.

i. APIs and SDKs

We may use third-party APIs and software development kits (“SDKs”), which may allow third parties to collect personal information about you for various purposes, such as to conduct analytics, verify your business when you register with Organic Exporter as a retailer or brand, provide customized content, or otherwise streamline the Services. For more information about our use of APIs and SDKs, contact us as described below.

Will Organic Exporter Share Any of the Personal Information It Receives?

We do not rent nor sell your personal information in personally identifiable form to anyone, except as expressly provided below.

We may share your personal information with third parties as described in this section:

When You Request That We Share Your Information: We may offer Services, features, or promotions that involve sharing your information with a third party or with other Organic Exporter users. If you request or agree to have your information shared with a third party as part of a feature or Service, we will share that information at your request.

If we extend you payment terms (such as Net 60), we may share aggregated payment performance information with third-party service providers that report on payment performance to Organic Exporter and other businesses.

De-Identified Information: We may provide de-identified, anonymized, or aggregate information to our partners, including usage information to help our partners understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience, in accordance with applicable laws. Before we share this information, we take reasonable efforts aligned with industry best practices to ensure that this information cannot identify you.

Advertising on the Organic Exporter Platform: We may allow advertisers and/or merchant partners (“Advertisers”) to choose the demographic information of users who will see their advertisements and/or promotional offers. You agree that we may provide any of the information we have collected from you in non-personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers. For example, we might use the fact you are located in Athens to show you ads or offers for Athens businesses, but we will not tell such businesses who you are. Or, we might allow Advertisers to display their ads to users with similar usage patterns to yours, but we will not disclose usage information to Advertisers except in aggregate form, and not in a manner that would identify you personally. Note that if an advertiser asks us to show an ad to a certain audience or audience segment and you respond to that ad, the advertiser may conclude that you fit the description of the audience they were trying to reach.

Advertising outside the Organic Exporter Platform: We may use personal information to help us deliver targeted advertising and to measure the effectiveness of advertising.

Affiliates: We may share your information with our affiliated companies, which may process it as set out in this Policy.

Service Providers: We employ service providers to perform tasks on our behalf, and we need to share your information with them in order to provide products or services to you; for example, we may use a payment processing company to receive and process any credit card transactions for us.

User Profiles and Submissions: Certain user profile information, including your name, location, and any video or image content that such user has uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our services. Your account privacy settings may allow you to limit the other users who can see the personal information in your user profile and/or what information in your user profile is visible to others. Please remember that any content you upload to your public user profile, along with any personal information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by anyone. Your user name may also be displayed to other users if you send messages or comments or upload images or videos through the Services and other users can contact you through messages and comments.

Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions, but only to the extent that customer information is necessary for such transactions, in which case we will comply with applicable legal requirements when processing customer information. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.

Protection of Company and Others: We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others.

International Data Transfers: We may transfer information about you anywhere in the world, including transferring information we collect about you to recipients outside of the EEA or the United Kingdom or any other country where you reside, including to the United Arab Emirates where our office is located. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your personal information to other countries, we will protect that information as described in this Policy.

We comply with applicable legal requirements providing adequate safeguards for the transfer of personal information to countries other than the country where you are located. We may transfer personal information to countries for which Adequacy Decisions have been issued, use contractual protections for the transfer of personal information, such as the European Commission’s Standard Contractual Clauses, a vendor’s Binding Corporate Rules or by relying on such other data transfer mechanisms as available under applicable data protection laws, and where necessary, by implementing further organizational, contractual and technical supplement measures in order to ensure the effectiveness of the transfer mechanisms. You may contact us as specified in the sections below to obtain a copy of the safeguards we use to transfer Personal Information outside of the EEA or the United Kingdom.

Furthermore, we ensure compliance with the General Data Protection Regulation (GDPR) along with all the applicable legislative instruments and will the respective consumers with the rights granted under these applicable laws. For more information on these rights, please contact us via details mentioned in this Policy.

Children’s Information

We do not knowingly collect nor solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us with personal information, please contact us as described below.

Security of Personal Information

You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

We endeavor to protect the privacy of your account and other personal information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

Privacy Rights and Choices

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us, use our Services or to take advantage of some of our features.

Opting Out of Communications: If you no longer wish to receive electronic communications from us, click the unsubscribe link at the bottom of the email or follow opt-out instructions provided in other communication channels. Note you may still receive transactional emails from us. We process requests to be placed on do-not-mail and do-not-call lists as required by applicable law.

Opting Out of Cookies and Advertising: You may stop or restrict the placement of cookies on your device or remove them as your browser or device permits. Visit www.networkadvertising.org/managing/opt_out.aspwww.youronlinechoices.euwww.youradchoices.ca/choices, and www.aboutads.info/choices/ to learn more about the choices available to opt out of cookies and advertising.

Updating Your Account Information: Through your account settings, you may access, and, in some cases, edit or delete the following information you have provided to us:

 name

 email address

 location

 payment information

The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us as described below.

Subject to the requirements of and the rights provided to you by applicable law, you may also have privacy rights including:

 Access Data and Portability: You may have the right to receive a copy of the data and related information we have about you and request us to transfer all or some of this data to a third party.

 Request Correction of Data: You may request that we update or rectify information we have about you.

 Request Deletion of Data: You may request that we delete information we have about you.

 Request Restriction of or Object to Processing: You may have the right to opt in or opt out of certain uses of your data or to object to all processing of your data.

If you would like to exercise any of these rights, please contact us as described below. We will process your request in the time and manner required by law. To protect your privacy, we may take steps to verify your identity before fulfilling your request, such as by asking you to log in to your Organic Exporter account or confirm your email address. You have the right not to receive discriminatory treatment for the exercise of your privacy rights. The rights above may be limited in some circumstances, for example if fulfilling your request would reveal personal information about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to your request.

If you wish to designate an authorized agent to make a privacy request for you, please email us from the email address associated with your Organic Exporter account and inform us of this designation, along with the designated agent’s name and email address.

If you have questions about your data rights, contact us as described below. In the event you have unresolved concerns, you also have the right to contact your local data protection authority.

Financial Incentives

We may offer referral programs that include financial incentives. To participate in these referral programs, you may be asked to provide information regarding customers, colleagues, leads, or other third parties, such as their name, store name, and email address. They and/or you will receive rewards such as reduced commissions and/or fees, cash, or promotional credit to spend on the Organic Exporter marketplace if they sign up to use our Services. These referral programs are entirely voluntary. The value of data received in referral programs depends on whether, how, and how often the referred party uses the Services. If you wish to withdraw from an incentive program, please contact us as described below.

Data Retention

We store personal information for as long as you use our Services or as may be necessary to fulfill the purposes for which the information was collected, provide our Services, resolve disputes or establish legal defenses, enforce our Terms or other agreements, engage in audits, protect our Services, prevent fraud, comply with the law, or for legitimate business purposes.

Accessibility

This Privacy Policy webpage uses industry-standard technologies and was developed inline with the World Wide Web Consortium’s Web Content Accessibility Guidelines (v. 2.1). If you wish to print this Policy, you may do so from your web browser or by saving the page as a PDF.

Changes in this Privacy Policy

We’re constantly trying to improve our Services, so we may need to change this Policy from time to time as well, but we will alert you to material changes by placing a notice on the https://www.Organic- Exporter.com website or by sending you an email, and/or by some other means.

By using the Services after any changes to the Policy have been posted, you agree to the new Privacy Policy.

Security

We use certain physical, managerial, and technical safeguards that are designed to protect the integrity and security of your information. We cannot, however, ensure or warrant the security of any information you transmit to us through the use of Site, Services or store on the Site and you do so at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

You will have the right to adjust your privacy settings to limit access to your information, however we cannot control the actions of other users or other third parties with whom you may choose to share your information. Therefore, we cannot and do not guarantee that information you post through the Services and/or on the Site will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Site and/or Services. Even after removal, copies of information that you have posted may remain viewable in cached and archived pages or if other users have copied or stored such information.

Assignment

We reserve the right to transfer or assign the information that we have collected from users, in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Questions about this policy

If you have any questions or concerns regarding our privacy policies, please contact us via email at: [email protected]